Nov 142008

The biggest problem with having a limited paypal account is that they have the records for your credit cards. You cannot use the credit cards on paypal even if you try to pay as a guest user & don’t sign in. I wish there were something better than paypal (in functionality and ease of use, and at least close to equal in adoption rate). After several iterations to remove the swear words and condescending tone, this is what I sent to them.

From: Karen Nguyen
To: Paypal

Dear Paypal,

I do not understand why you think my account is a nonprofit. Several months ago I sent an email to the support group requesting that my account be downgraded from a business account to a personal account. I do not have a business, and I no longer deal with finances for a nonprofit organization. I received an email confirming that my account was downgraded. Now, my account is limited and I cannot send or receive payments. I tried looking through the profile settings and did not find a way to change my account category. I also did a search and it did not have anything helpful to my situation. Could you please help explain how to fix my account?

PayPal requires accounts within the charity / non profit category to provide us with some additional information regarding their organization. Upon a recent review, your account was identified as falling within this classification. Until we can collect this information, your access to sensitive account features will be limited. Please take a moment to provide us with this information so that we can restore your access as soon as possible.

And now, I wait some more.